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Help Centre
Getting Started
Getting Started
Learn everything you need to get started with Elate, from setting up your account to exploring key features and navigating the platform.
How to Get Started When You Are Invited to Elate as a Team Member
If your manager has invited you to join Elate, follow the steps below to activate your account and complete your setup.
For Carers/Support workers
By
Geraldine Addo
Last updated:
February 18, 2026
Set Up Your Elate Account
Learn how to create an Elate Account
For Managers
By
Caleb Adamu
Last updated:
February 11, 2026
Elate Glossary of Terms
Learn definitions for common terms used on the Elate platform.
For Carers/Support workers
For Managers
By
Caleb Adamu
Last updated:
February 11, 2026
All Knowledge Base Articles
Getting Started
How to Get Started When You Are Invited to Elate as a Team Member
Set Up Your Elate Account
Elate Glossary of Terms
Accounts & Setup
Finance Management on Elate
Resetting a Forgotten or Temporary Password
Creating and Managing Support Plans
Managing Team Members
Customising Your Account
Using the Schedule
Managing e-MAR (Electronic Medication Administration Record)
Navigating Elate
Accessing and Managing Incidents and Safeguarding
Accessing Elate
Adding and Managing a Support Recipient in Elate
Creating and Managing a Support Activity
Product Updates
Elate Release Notes - January 2025
Elate Release Notes - December 2024
Elate Release Note - November 2025
FAQs
My browser is asking to save my password. Should I do it?
I received an email invitation from Elate. How do I use it to log in?
Can I edit the status of a support visit that is overdue?
Can I add an expense or mileage after a support visit?
Why is the support recipient search not working?
How do I archive or deactivate a support recipient?
Can notes added to a visit be edited or deleted?
What do I do if I get signed out of Elate unexpectedly?
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