Create Your Organisation Account

1. By Elate Team

Your admin account will be created by the Elate team. To set this up, you will need to provide the email address you want to use for your admin login. This email does not have to belong to an individual user.

2. By yourself

Signup to Create an account

1. Choose a plan
   1. Go to the pricing page - Pricing | Elate
   2. Subscribe to a plan that works for you
   3. Complete the plan setup
   4. You will be redirected to the create an account page
2. Create an account
   1. Enter your Business name, Super admin email address and strong password and click Create an Account
   2. Congratulations, You are in.
   3. Complete your profile details with a valid phone number and save.

Once your account is created, you will be able to change your password.

Click here to reset your password.

Secure Your Account

Choosing a strong password is essential for protecting your account. According to UK Cyber Security best practices, your password should:

• Be at least 12 characters long.
• Include a mix of uppercase and lowercase letters, numbers, and symbols.
• Avoid common words, personal information, or predictable sequences (e.g., "123456" or "password").
• Be unique—do not reuse passwords from other accounts.

💡 Example of a strong password:
J&9kLm$8x#Pq2! (Randomised but memorable using a passphrase method)

Consider using a password manager to securely store and generate strong passwords.

Invite Your Team

You can invite team members to collaborate in Elate. Each user’s permissions can be customised to control their access level. Once invited, they can log in, set up their profile, and adjust personal preferences.

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Customise Your Account

The admin account can be customised by:

• Updating the organisation profile.
• Adding team members and support recipients.
• Creating support activities.

Each invited team member can also personalise their profile with their own details.

Manage Your Subscription

You can manage your subscription from the Billing section of your account. This includes:

• Updating your payment method (e.g., setting up a Direct Debit if not already done).
• Viewing and downloading your billing history.
• Downloading invoices for your records.

Join the Elate Community

Get more out of Elate by joining the Elate Community, where you can access exclusive deals and opportunities, receive tips and advice from industry experts, and learn how to troubleshoot common issues. You can also submit feedback directly to the Product Team to help shape future improvements. Engage with fellow users, share experiences, and stay updated on the latest Elate developments.

Click here to signup to our community

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