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Accessing and Managing Incidents and Safeguarding

For Carers/Support workers
For Managers
Learn how to navigate the incident dashboard, edit reports, and download incident details in Elate for effective management.
Learn how to navigate the incident dashboard, edit reports, and download incident details in Elate for effective management.

To access reported incidents or safeguarding concerns:

  1. Go to the left navigation tab and select Reports.
  2. Click on the Incidents or Safeguarding tab to open their respective dashboards.
  3. The dashboard will display all logged incidents and safeguarding reports, with the most recent reports appearing at the top.

Finding a Specific Incident or Safeguarding report:

  1. Scroll through the list of reported incidents or safeguarding issues.
  2. Alternatively, use the search bar to enter the title of the incident and quickly locate the report.
  3. Select the title of the incident you wish to view.

Editing an Incident or Safeguarding report:

  1. Click on the report name to open it.
  2. Make any suitable edits.
  3. Click Save at the bottom right of the page to apply changes.

Downloading a Report:

  1. Click the Download Incident or Safeguarding button to save a copy of the report for documentation purposes.

‍

By 
Geraldine Addo
Last updated: 
Feb 2026
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