FAQs

You should only save your password if you are using a personal device that is not shared with others.

Use the login details provided in your welcome email to access Elate for the first time.

Yes, but how this works depends on when the visit is completed and who is making the change.

Yes. Mileage and expense items can be added or edited at any point in time, even after the support visit has taken place.

The search works, but only when using the correct search field.

Steps to archive a support recipient

Notes can be edited or deleted by all users while a scheduled visit is upcoming or in progress. Once a support activity has been completed (checked out), the notes become read-only and can no longer be edited or deleted.

This issue is often caused by corrupted or outdated browser cookies. These cookies help keep you signed in and store session details. If they’re not working properly, Elate may sign you out unexpectedly.To resolve this issue, try clearing your browser's cookies. Here's how to do that in the most common browsers: