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  3. How do I archive or deactivate a support recipient?

How do I archive or deactivate a support recipient?

Steps to archive a support recipient

Steps to archive a support recipient

  1. Open the Support Recipient profile
  2. Go to the Profile tab
  3. Click Edit
  4. Change the User Status field to Inactive
  5. Save your changes

ℹ️ Info
Inactive support recipients are archived and will no longer appear in active lists or schedules.

‍

By 
Geraldine Addo
Last updated: 
Feb 2026
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