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  1. Help Centre
  2. Accounts & Setup
  3. Navigating Elate

Navigating Elate

For Carers/Support workers
For Managers
Explore Elate’s main dashboard and menu options to access critical features like Clients, Schedule, and Notifications.
Explore Elate’s main dashboard and menu options to access critical features like Clients, Schedule, and Notifications.

‍

Home Page Overview

  • Upon login, the Home Page currently defaults to the schedule view for easy access to your weekly/daily calendar.

Main Side Menu Overview

The left-hand menu provides access to these key sections:

  1. Support Recipients:
    • Manage Team Members and Clients.
    • View and edit profiles by clicking their name.
  2. Team:
    • Manage Team Members and Clients.
    • View and edit profiles by clicking their name.
  3. Schedule:
    • View calendars for clients and support workers.
    • Filter and download schedules as needed.
  4. Reporting:
    • Incidents: View and update incidents or reports.
    • Safeguarding: View and update safeguarding incidents or reports.
  5. Finance:  brings together everything you need to manage your service’s billing and contractual processes. It includes:
    • Overview – Generate rota reports to support accurate invoicing based on care delivery.
    • Invoices – Create, send, and track invoices with ease, directly linked to visit and rota data.
    • Contracts – Set up and manage service agreements with clients, including hours, rates, and billing cycles.

‍

Account name dropdown

  1. Profile:
    • Update your profile,
    • View Incident/Safeguarding notifications,
    • access the Help Centre, or
    • log out.
  1. Billing:
    • For Super Admin users only, view and update Elatesubscription information.

‍

By 
Geraldine Addo
Last updated: 
Feb 2026
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Learn to create detailed support plans tailored to client needs, assign tasks, and schedule activities efficiently.
All Knowledge Base Articles
Getting Started
How to Get Started When You Are Invited to Elate as a Team Member
Set Up Your Elate Account
Elate Glossary of Terms
Accounts & Setup
Finance Management on Elate
Resetting a Forgotten or Temporary Password
Creating and Managing Support Plans
Managing Team Members
Customising Your Account
Using the Schedule
Managing e-MAR (Electronic Medication Administration Record)
Navigating Elate
Accessing and Managing Incidents and Safeguarding
Accessing Elate
Adding and Managing a Support Recipient in Elate
Creating and Managing a Support Activity
Product Updates
Elate Release Notes - January 2025
Elate Release Notes - December 2024
Elate Release Note - November 2025
FAQs
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