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Accessing Elate

For Carers/Support workers
For Managers
Learn how to log in to Elate and add the platform to your mobile device’s home screen for quicker access.
Learn how to log in to Elate and add the platform to your mobile device’s home screen for quicker access.

Logging In

  1. Open Your Browser:
    • Go to elate - app.elateuk.com
  2. Enter Credentials:
    • Input your username and password.
    • Optionally, select Remember Account for convenience during future logins.
  3. Sign In:
    • Click Sign In to access your account.

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By 
Geraldine Addo
Last updated: 
Feb 2026
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All Knowledge Base Articles
Getting Started
How to Get Started When You Are Invited to Elate as a Team Member
Set Up Your Elate Account
Elate Glossary of Terms
Accounts & Setup
Finance Management on Elate
Resetting a Forgotten or Temporary Password
Creating and Managing Support Plans
Managing Team Members
Customising Your Account
Using the Schedule
Managing e-MAR (Electronic Medication Administration Record)
Navigating Elate
Accessing and Managing Incidents and Safeguarding
Accessing Elate
Adding and Managing a Support Recipient in Elate
Creating and Managing a Support Activity
Product Updates
Elate Release Notes - June 2026
Elate Release Notes - March 2026
Elate Release Notes - January 2025
Elate Release Notes - December 2024
Elate Release Note - November 2025
FAQs
My browser is asking to save my password. Should I do it?
I received an email invitation from Elate. How do I use it to log in?
Can I edit the status of a support visit that is overdue?
Can I add an expense or mileage after a support visit?
Why is the support recipient search not working?
How do I archive or deactivate a support recipient?
Can notes added to a visit be edited or deleted?
What do I do if I get signed out of Elate unexpectedly?
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Elate helps care and support teams keep planning, scheduling, notes, finance and reporting organised in one place.

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