1. Check Your Email for the Invitation
When your admin creates your account, Elate automatically sends an invitation email to the address they used.
This will usually be:
- Your work email address, or
- The email address you provided to your manager
If you cannot see the email:
- Check your spam or junk folder
- Confirm with your admin which email address was used
The invitation email contains a link to activate your account.
2. Log In to Your Account
- Go to the Elate login page
- Enter your email address
- Enter your password
- Click Log In
When you log in for the first time, you will automatically be prompted to update your profile details before accessing the system.
3. Update Your Profile Information
On your first login, you will be required to complete or review your profile information.
This may include:
- Your contact number
- Profile picture
- Background information
- Any other required information
Please ensure all details are accurate and up to date.
💡 Tip
Your profile picture should:
- Be square in shape
- Be clear and professional
- Not exceed 10MB in file size
Using a square image ensures it displays correctly across the platform and mobile app.
ℹ️ What Happens Next?
Once your account is fully set up, you will be able to:
- View your scheduled visits
- Check in and out of shifts
- Record care notes
- Log medication administration
- Report incidents
If you experience any issues logging in, contact your manager or elate support team for assistance.
