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  3. Why is the support recipient search not working?

Why is the support recipient search not working?

The search works, but only when using the correct search field.

Short answer

The search works, but only when using the correct search field.

⚠️ Important
Use the search bar located directly below the “Support Recipients” page title.
The search bar at the to of the screen is the global search, which does not filter the support recipient list.

💡 Tip
If you are scrolling through the list, check you are not using the global navigation search by mistake.

‍

By 
Geraldine Addo
Last updated: 
Feb 2026
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