Elate Terms & Conditions

Thank you for visiting Elate, a Care Management Platform and community built for the domiciliary care and support sector.
These are the terms and conditions on which we provide our users with access to functions of our website and other services, which we’ll collectively refer to as our Services.

1 Who We Are

We or us means Cross Digital Ltd, trading as Elate a company registered in the United Kingdom under number 10157215 whose registered offices are at Kaphiri House, 1 Highcroft Court, Exeter EX4 4RW. Our VAT registration number is GB250904717. If you wish to contact us please contact us at info@elateuk.com

2 Our Services

2.1 Glossary of Terms
In these Terms and Conditions, "Care Providers" refers to self-employed care workers and domiciliary care organisations that offer caregiving services to our clients. "Support Recipients," also known as "Clients," are individuals who receive care services from our Care Providers. The term "Support Unit" encompasses the family and friends of a Support Recipient, who may interact with Care Providers in coordinating or overseeing the care provided. These definitions are set forth to clarify the roles and relationships integral to the services facilitated by our platform.

2.2 Using Our Services
We encourage you to make the most of all available functions of our Services in your interactions with Support Recipients/clients wherever possible. Using these features can enhance your experience and ensure greater security in your communications and transactions. Particularly:
all messages between you and Support Recipient relating to your care services should be sent using the secure messaging features of our Platform, which we are planning to implement in the near future. Upon activation of this feature, you will be notified, and it is recommended to use this secure channel for all related communications to ensure privacy and compliance with our data protection policies.
all bookings and rescheduling should be made using the relevant features of our Platform wherever possible; and

2.2 Our obligations
We will provide the Services in accordance with the relevant Terms. Functions on the Elate Platform will only be available to users who have registered with us.

2.3 Your obligations
In using our Services, you must comply with the Terms and Conditions. However, there are a few general obligations and provisions that will apply to all users of our Services and Platform as follows:
You confirm that you are authorised to contract with on the relevant Terms, and to conduct any activities which you may conduct through your account. This means that if you are an individual, you are over eighteen years old or supervised by a Support Recipient/client or Support Unit and that if you are opening an account on behalf of a company or other business you are authorised by that business to act on its behalf.
You may only use our Services for lawful purposes. You may not use it in any way that breaches any local or international law, for purposes of fraud, or to transmit unsolicited advertising or spam.
Any information you submit at any time (whether registering for an account with us, completing forms, responding to requests or otherwise) must be true and not misleading.
You must not misuse our Services by introducing viruses or other malicious code to our Platform , nor try to gain unauthorised access to them, to any related systems or servers or to any related source code. You must not attack our Site through DDOS or otherwise. As you probably know, breaching this provision would be a criminal act, which may oblige us to report you to law enforcement and provide them with such information as we may about you; and
You must keep your account and password login details, secure and not allow anyone else to use your account. If any activity takes place on your account, then you are responsible for it. You must let us know immediately if you discover or suspect that someone else has accessed your account.
Please see our Privacy Policy and Cookies Policy

3. General Terms of Use

3.1 These Terms of Use apply to anyone using our Services, whether they are just browsing our Site or whether they are a registered account holder with us.
3.2 At Elate we provide a community to unite care providers with Support Recipients and their family and friends. However, the contract for the provision of care is between the Care provider and the Support Recipient alone, without us being party to that contract. This contract will be provided by the Care Company or Self-employed Carer to be signed by them and the Support Recipient's Friends and Family of Support Recipients.
3.3 When we make an offer to you for registration, we will ask you to agree to specific offer commitments and registration commitments as outlined in these Terms. We will also inform you about specific benefits, features of our platform, or loyalty schemes from time to time, and if applicable, any additional terms associated with these will be included as updates in our Terms and Conditions. All of these terms, once agreed to by you, will become binding. Therefore, it will be a condition of your use of our Services that you fulfil the commitments you have agreed to during the offer and registration stages.

3.4 Privacy and Cookie Policy: this policy describes the personal data which we may collect from users of our Services and explains how we may use it. It also describes how our Site makes use of cookies:

4. Checks and Account Creation

4.1 Vetting and Approval of Care Providers
All prospective care providers must undergo a pre-approval and vetting process to ensure that their care services meet our standards. We reserve the right to modify our vetting and approval procedures at any time. Additionally, we may decline any application from prospective self-employed care workers based on our discretion.
4.2 Opening Your Account
Upon satisfying our vetting and approval criteria, you will be required to provide essential personal and business information to set up your account. This includes your name, contact details, and business details. The account creation process will require you to specify an email address and create a password. Additionally, you will need to provide your mobile phone number as part of the onboarding process, which is essential for account verification and ongoing communication.
4.3 Your offer is conditional upon:
Successful onboarding checks which include; Evidence of identity and qualifications, DBS checks, Care Certificate, Insurance. Other checks that might be considered to ensure comprehensive verification include; Right to work verification and Regulatory body Registration, where applicable.
Your continued compliance with the Terms, and in particular your use of the Elate Platform and Services in connection with all Care services you provide. Your agreement to, and signature of, any supplementary agreements or quality commitments which we may request in relation to your registration with us.
4.3.1 If our offer decision is brought into question for any reason and needs to be reconsidered, we reserve the right to withdraw the offer at any time.

5. Support and benefits

5.1 We may provide support and benefits to our registered Care providers, which are subject to availability and may change or be withdrawn at any time without prior notice. While we strive to enhance your experience and service quality through these benefits, we do not guarantee any specific outcomes, such as the attainment of certain accreditations from training programs or a definite increase in business from our marketing efforts. Additionally, we are not liable for the actions or performance of third-party service providers, including insurers, with whom we may facilitate introductions. As such, our responsibility extends only to the provision of opportunities, not the results of third-party engagements.

6. Your Employment Status

6.1 Please be advised that your relationship with Elate does not constitute a contract of employment. As a care provider, you operate as an independent business entity. You retain full autonomy in managing and conducting your business activities. Elate may facilitate connections between you and potential clients, without exercising control over your work methods or decisions.

7. Working with us and with Support Recipient

7.1 Matching Support Recipient with Care Providers.
Once you have provided us with all necessary information, we may market your availability through our Services, and through other online and offline media to prospective Support Recipients and Support Units. In conducting that marketing, you agree that we may use your name, image and any other descriptive content you have provided to us. We do not guarantee that any volume of work will arise from our marketing efforts.
7.1.2 You will follow our onboarding process, which gives you and the Support Recipient/client the opportunity to meet each other. Throughout the process both you and the Support Recipient/client will always have the right to change your mind and not proceed with the proposed engagement. As part of this process, we encourage you to include all necessary information which is required from both parties to be documented in an Agreement (such as the details of the Support Recipient, details of care to be provided, fees and additional charges, and any special arrangements).

7.2 Support Recipients you may introduce
If you choose to introduce Support Recipients independently to our platform, it is imperative that these introductions are handled with the same level of professionalism and adherence to our onboarding and operational standards as facilitated matches. Once introduced, we encourage you to undertake the same comprehensive onboarding process, which includes the verification of necessary information, assessment of their specific needs, and the formal documentation required in  an Agreement.

8. Rates and Billing

8.1 Subscription Fees
The use of Elate by Care Workers is subject to a subscription fee. The applicable fees are detailed on the pricing page on our website during the registration process. Fees are based on the subscription plan chosen and are payable monthly or annually as per the selected option. All fees are quoted in GBP (£), inclusive of taxes where applicable.

8.2 Billing Cycle
The subscription fee for Elate is billed in advance on a recurring basis and is non-refundable; this includes cases where the Platform is used for only part of the subscription period. Your subscription will automatically renew under the terms of your initial subscription unless you cancel it or Elate terminates it. You will receive a reminder email before your subscription renews. It is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time.

8.3 Rate Setting and Payment Liability
As an Elate user, you will have the ability to set your own hourly rates based on your professional assessment and market standards. It is important to note that payment of invoices is the responsibility of the Support Recipient/client. Elate is not liable for any late payments or non-payment of invoices. Users should ensure that terms of payment are clearly communicated and agreed upon with clients prior to the delivery of services. Additionally, you are at all times responsible for accounting to the appropriate authorities for any taxes which may apply to your earnings under any Care Services. This includes complying with local tax laws and ensuring all due taxes are paid in accordance with the law.

8.4 Payment Methods
Payments for Elate must be made via accepted payment methods.  Accepted credit cards include Visa, MasterCard, American Express, and Discover. Additionally, other payment options such as PayPal and Stripe are available, offering users flexibility and convenience in managing their subscription fees. By submitting your payment details, you agree to our use of your payment information in accordance with our Privacy Policy.

8.5 Changes to Subscription Fees
Elate reserves the right to modify the subscription fees and to introduce new charges at any time, upon at least 30 days prior notice to you, which will be sent to the email address provided by you during registration. Any changes to the subscription fees will be applicable to the next billing cycle following the notice.

8.6 Billing Discrepancies
Charges applied to your billing account for your use of Elate must be contested within a period of thirty (30) days from the date of the billing transaction. Disputes can be made by contacting our customer support team. Disputed charges that are not reported within thirty days of the date of the transaction are deemed final and not subject to further inquiry.

8.7 Cancellation Policy
You may cancel your subscription to Elate at any time via your account within the Platform. Please refer to Clause 15 for further information on deregistration. Upon cancellation, you will continue to have access to the Platform through the end of your current billing period. Please note that Elate does not provide refunds for any remaining prepaid period for an early cancellation.

9 Your general obligations

9.1 To ensure a consistent and high-quality customer experience, we require all Elate users, particularly self-employed care workers, to adhere to specific basic standards. It is imperative that you notify us immediately if you receive any safeguarding complaints. This requirement is part of your commitment to maintain the integrity and safety of the services provided. Compliance with these standards is crucial for maintaining the trust and safety of our community.

10 Data protection and processing

10.1 You will comply with the General Data Protection Regulation (as transposed into UK   law) or any successor legislation related to data protection, and will ensure that you have provided the client with an appropriate privacy notice and secured all necessary consents in relation to personal data you may receive and process in providing your care services. We may assist you by providing a template privacy notice – if we do, then you are responsible for ensuring that it is accurate and suitable for your business.
When you put personal data on the Elate platform, whether it relates to you, or to Support Recipients or Support Unit, Elate will be a data controller in relation to that personal data and we will handle it in accordance with our Privacy Policy.

For some of that data which relates specifically to records of your care services (for instance, support and care planning management part of our platform), both you and Elate will be data controllers jointly – us, because we use the data for our own purposes, and you, because you do, too. In relation to any of that data, both you and we will comply with our respective obligations under data protection law. If you receive any data subject rights request in relation to data on our platform (e.g. if a Support Recipient/client asks you to delete or provide a copy of all data relating to them) you will notify us immediately. You agree that we will handle and respond to that request on both our behalves, and you will provide us with whatever support or assistance we might reasonably request to handle it.

10.2 In this section, the terms “personal data”, “processing”, “data subject”, “controller”, “processor”, and “personal data breach” shall have the meanings defined in Article 4 of the UK GDPR, and the terms “Data Processor” and “Data Controller” shall have the same meanings as “processor” and “controller” respectively. The term “domestic law” means the law of the United Kingdom or a part thereof.
10.3 The Parties shall both comply with all applicable data protection requirements set out in the Data Protection Legislation. This Clause 10 shall not relieve either Party of any obligations set out in the Data Protection Legislation and does not remove or replace any of those obligations.
10.4 For the purposes of the Data Protection Legislation and for this Clause, Elate shall be the “Data Controller”, and the Service Provider (Care worker or company) shall be the “Data Processor”.
10.5 The scope, nature, and purpose of the processing; the duration of the processing; the type(s) of personal data; and the category or categories of data subject shall be set out in our Data Protection Policy.
10.6 The Data Controller shall (without prejudice to the generality of sub-Clause 10.3) ensure that it has in place all necessary consents and notices required to enable the lawful transfer of personal data to the lawful collection of personal data by the Data Processor for the purposes described in (insert location for description of data collected on elate and purpose) for the duration of the Contract.
10.7 The Data Processor shall (without prejudice to the generality of sub-Clause 10.3), with respect to any personal data processed by it in relation to its performance of any of its obligations under the Contract:
process the personal data only on the written documented instructions of the Data Controller unless the Data Processor is otherwise required to process such personal data by domestic law. The Data Processor shall promptly notify the Data Controller before carrying out such processing unless it is prohibited from doing so by that law;
ensure that it has in place appropriate technical and organisational measures (as approved by the Data Controller) to protect the personal data from unauthorised or unlawful processing, accidental loss, damage, or destruction. Such measures shall be appropriate and proportionate to the potential harm resulting from such events and to the nature, scope, and context of the personal data and processing involved, taking into account the current state of the art in technology and the cost of implementing those measures.
ensure that any and all persons with access to the personal data (whether for processing purposes or otherwise) are contractually obliged to keep that personal data confidential;
not transfer any personal data outside of the UK without the prior written consent of the Data Controller and only if the following conditions are satisfied:
the Data Controller and/or the Data Processor has/have provided appropriate safeguards for the transfer of personal data;
affected data subjects have enforceable rights and effective legal remedies;
the Data Processor complies with its obligations under the Data Protection Legislation, providing an adequate level of protection to any and all personal data so transferred; and
the Data Processor complies with all reasonable instructions given in advance by the Data Controller with respect to the processing of the personal data;
assist the Data Controller, at the Data Controller’s cost, in responding to any and all requests from data subjects and in ensuring its compliance with the Data Protection Legislation with respect to impact assessments, security, breach notifications, and consultations with supervisory authorities or other applicable regulatory authorities (including, but not limited to, the Information Commissioner’s Office);
notify the Data Controller without undue delay of any personal data breach of which it becomes aware;
on the Data Controller’s written instruction, delete (or otherwise dispose of) or return all personal data and any and all copies thereof to the Data Controller on termination or expiry of the Contract unless it is required to retain any of the personal data by domestic law;
maintain complete and accurate records of all processing activities and technical and organisational measures implemented necessary to demonstrate compliance with this Clause 10 and to allow for audits, including inspections, by the Data Controller and/or any party designated by the Data Controller. The Data Processor shall inform the Data Controller immediately if, in its opinion, any instruction infringes the Data Protection Legislation, and
indemnify the Data Controller against any loss or damage suffered by the Data Controller as a result of any breach by the Data Processor of its obligations under this Clause 10.

10.8 The Data Processor shall not subcontract any of its obligations with respect to the processing of personal data under this Clause 10 to another processor without the prior written consent of the Data Controller (such consent not to be unreasonably withheld). In the event that the Data Processor appoints another processor, the Data Processor shall:
enter into a written contract with the other processor, which shall impose upon that other processor substantially the same obligations as are imposed upon the Data Processor by this Clause 10, which the Data Processor shall ensure shall reflect the requirements of the Data Protection Legislation at all times;
ensure that the other processor complies fully with its obligations under that agreement and the Data Protection Legislation; and
remain fully liable to the Data Controller for the performance of that other processor’s obligations and the acts or omissions thereof.

11 Feedback

11.1 We may ask you to participate in feedback from time to time as is reasonable as a condition of offering you our Services. The form of feedback may vary, and might include surveys through our Site or Platform, in-person meetings or calls among other methods.

12. Confidentiality

12.1 In your role as a care worker, you may be privy to information that is confidential to Elate, including details related to our plans, technology, users, business, finances, or personnel. Similarly, you might share information with us that is confidential to you. We will refer to all such information from either party as "confidential information." Both you and we agree that this confidential information will be managed as follows:
It will be used solely in connection with the exercise and performance of our respective rights and obligations under the Terms.
It will not be disclosed to any third party, except to insurers and legal and professional advisors who are bound by obligations of confidentiality.
12.2 As an exception, we may disclose your confidential information to our freelancers, consultants, and service providers, provided they are under obligations of confidentiality and the disclosure is necessary for us to conduct our business operations. Additionally, either you or we may disclose confidential information when required by law.

13. Compliance and Reporting Obligations

Should there be any significant concerns related to your role as a caregiver, whether flagged by Elate or brought to our attention by other means, we are legally obligated to adhere to the appropriate safeguarding reporting procedures. It is crucial that any such issues are addressed promptly and in accordance with regulatory requirements to ensure the safety and well-being of all involved.

14. Termination

4.1 By you: You may terminate the contract between you and us in relation to the Services in accordance with the deregistration process in Clause 15.

14.2 Termination by us: If you are in breach of the Terms, we may take any of the following actions.
Issuing you with a written warning specifying the breach and requiring its remedy.
Suspension or permanent withdrawal of your account and your use of our Services, and/or termination of any contract between you and us on the Terms.
Taking legal action against you; or
Disclosing your personal information to law enforcement authorities.

We also reserve the right to terminate any contract between you and us, and suspend or terminate your account, by written notice to you at any time. We will try to give you reasonable notice, and to exercise this right only in circumstances where termination is appropriate (for instance because we are unable to continue to provide our Services, or because we have received complaints about you from other users). However, nothing in our relationship with you guarantees your continued use of our Services.

14.3 Effect of Termination
Upon termination of our contract with you, we will immediately cease providing you with the Services and stop all marketing activities related to your services as a care worker. We will ensure that any data hosted by us on your behalf, such as messaging data, is made available to you for transfer within thirty (30) days of termination. After this thirty-day period, we will have no obligation to preserve any data or records related to your services, except as necessary for our own lawful purposes or to comply with applicable laws.

The termination of this contract will not affect any rights or remedies that were in existence at the time of termination. For example, if either party owes sums to the other at the time of termination, these sums will remain due. Additionally, any provisions of the Terms that by their nature should survive termination, including but not limited to obligations of confidentiality, will continue in force beyond the termination of the contract.

15 Deregistration Process

15.1 Elate reserves the right to deregister any care provider at any time. Should such a decision be made, the care provider will typically be provided with full reasons for the deregistration. While we prefer to work collaboratively with care providers to support their improvement, there may be circumstances where deregistration is deemed necessary. The standard notice period for deregistration is 30 days; however, in cases where a safeguarding risk is identified or other critical circumstances necessitate it, deregistration may occur immediately without notice, and care services must cease with immediate effect.
A deregistration request may also be initiated by you, the care provider. If you decide to terminate your registration with Elate, the process will be governed by the following terms and procedures:

15.2 Initiation of Deregistration:
To initiate deregistration, a care worker or domiciliary care company must submit a formal request through their account settings on the Platform or via email to our support team. The request should include reasons for deregistration and the desired effective date of termination.

15.3 Review and Confirmation:
Upon receipt of a deregistration request, our team will review the submission to ensure all contractual obligations have been met. This review includes the completion of any ongoing care assignments, finalisation of payments, and resolution of any outstanding disputes or complaints. We will confirm receipt of your deregistration request and inform you of any further steps required to complete the process.

15.4 Data Handling and Privacy:
In accordance with our privacy policy and applicable data protection laws, upon deregistration, we will handle your personal and business data securely. We will provide you access to your personal data for which you may request a copy within thirty (30) days of deregistration. Unless required by law or necessary for legitimate business purposes, your personal data will be securely deleted or anonymized after this period.

15.5 Final Account Settlement:
All financial transactions must be settled prior to the completion of the deregistration process. This includes the payment of any outstanding invoices by clients or by the care worker or company to the platform.
Any remaining balance owed to you will be paid out according to the payment details on file within thirty (30) days of account closure.

15.6 Continuation of Certain Obligations:
Some obligations, such as confidentiality, indemnity, and any legal responsibilities arising from services provided while registered, will continue beyond deregistration.
Deregistration does not affect any rights or remedies that were in existence at the time of deregistration.

15.7 Re-Registration:
Should you wish to re-register with the platform in the future, you will be required to undergo the standard registration process and meet all then-current criteria for Care Providers.

16. Intellectual Property Rights

16.1 Rights in our content
The intellectual property rights in all the content and in our Services belong either to us or to whomever licensed that content to us. You agree that you won’t copy or make use of it without having first obtained our permission or permission from whomever owns the relevant intellectual property rights. Uses which are expressly permitted by law (for instance, if you print off a copy of an article or these Terms for your personal reference are OK.

16.2 You may also take excerpts from articles or posts on our Site to create your own content referring to our Site, provided that you do not repost the entire article or post a substantial part of it and provided that you include a link to the original article or post. Also, if you would like to make any use of any of our content (maybe you would like to spread the word about Elate) then please contact us at info@elateuk.com so we can discuss this with you.

17. Our liability to you

17.1 At Elate we promote and support quality and standards of care. However, we do not provide care ourselves. We act as a platform or marketplace to contact Care provision with Support Recipients.Because our role is limited, we limit and exclude our liability to an appropriate degree. This next section explains the ways in which our liability to you is limited and excluded:
17.2 Where we don’t limit or exclude our liability – We do not limit or exclude our liability for anything for which we cannot lawfully limit or exclude our liability. For example, we do not limit our liability for death or personal injury caused by negligence, or for fraud. This statement takes priority over the rest of this section and the rest of the Terms.
17.3 No implied terms – We provide access to our Services on the terms set out in these General Terms of Use and the other relevant Terms. To the fullest extent permitted by law, we expressly exclude any and all conditions, warranties and other terms which might otherwise be implied by statute, under common law, or otherwise.
17.4 We’re at the mercy of the Internet – You understand that there is some inherent instability in communications networks and that we may need to take down or maintain any of our Services from time to time. For that reason, you accept that access to our Services is permitted on a temporary basis, and we will not be liable if it is unavailable for any reason. At the same time, our Services are provided “as is” and without any warranty. For example, while we do our best to correct defects, we do not warrant that our Services will be uninterrupted, free from errors, or free from viruses or malicious code.
17.5 Third parties – We are not responsible or liable for the actions of third parties or your interactions with them. Third parties may include, for example, other users (whether Support Recipient or Self employed Care Workers), or social media service providers, or the developers of any device or software which you use to access our Services, or any technology used to support our Services, payment services or third party data hosting services.
17.6 No indirect or consequential loss – We expressly exclude any liability for any indirect or consequential loss, damage, costs or expenses incurred or suffered by you in connection with your use of our Services. We are not liable for losses, damages, costs and expenses that are not foreseeable to both you and us at the time you open your account with us or which are not caused by our breach.
17.7 No liability for business losses – We expressly exclude any liability for any loss, damage, costs or expenses incurred or suffered by you (in each case whether direct or indirect) if that liability comes within one of the following categories: loss of business, loss of revenue, loss of contract, loss of data, loss of reputation, or loss of profit. In short, we are not liable for business losses.
17.8 Limited liability – Our total aggregate liability to you in connection with your use of our Services will be limited in all circumstances (whether arising in negligence, including tort, breach of contract or otherwise) to a maximum sum. Our liability will not exceed the revenue derived by us in connection with your use of our Services during the six (6) months prior to the event giving rise to our liability.

18. Indemnity

18.1 If we are subject to any third-party claim as a result of your breach of any of your obligations under the Terms, or as a result of your negligence, misrepresentation or other wrongful act, then you will indemnify us against that claim. Indemnifying us means you will indemnify us and hold us harmless against all costs, expenses, losses, damages or liabilities suffered or incurred by us as a result of or in connection with that third-party claim, including (without limitation) any legal and professional fees. You also agree to provide us with all reasonable assistance and information we may request from you in order to enable us to defend and settle the claim and mitigate our (and your) liability. If we receive any third-party claim against which we are entitled to be indemnified, we will notify you and we will consult with you in managing and settling that claim.

19. Disputes and Governing Law

19.1 The Terms and any contract between you and us on the Terms, are governed by the law of England and Wales.
19.2 If any dispute arises between you and us in connection with your use of our Services, then you and we will attempt to resolve that dispute through discussion. If we are unable to resolve the dispute by discussion, then the courts of England and Wales will have exclusive jurisdiction over any claim relating to your use of our Site or any connected contract. However, if you are not resident in England or Wales then we reserve the right to bring proceedings against you in any court in your country of residence.

20. Links

20.1 Linking to our Site
You can link to our Site provided that you do so in a way that is fair and legal. You can’t link to our Site in order to damage or take advantage of our reputation or to suggest any false form of association, endorsement or relationship between you and us. You may not “hotlink” to our Site or to any content on it, nor embed or frame any part of our Site or any such content on any other site. If we ask you to stop linking to our Site, then you must do so immediately.

20.2 Third party links
Our Services contain links to various third-party sites and resources. We have no control over these or over any service provided by those third parties. You use them at your own risk. In particular, where our Site integrates any third-party social media functions, then your use of those functions is governed by the applicable terms of the relevant social media provider (like Facebook or LinkedIn).

21. Revisions

We may revise these General Terms of Use (or any of our other Terms) at any time. You should check our terms for changes from time to time, but if the revisions are material, then we will notify you of them using the contact details you have provided to us or by messaging your account. By continuing to use our Site you will be accepting our revised terms.

22. General Legal Provisions

22.1 Entire agreement
Any contact between you and us on the Terms, together with any supplementary contract or terms we issue to you and agree with you from time to time, will constitute the entire agreement between you and us. Supplementary terms could include, for example, the terms of the offer, the terms of loyalty schemes, or terms applicable to specific processes, platform features or benefits.

You acknowledge that in contracting with us you do not rely on any representation or warranty not set out in these Terms or any of those supplementary contracts or terms.

22.2 Assignment
We may transfer our rights and obligations under our contract with you to another organisation. We will always tell you in writing if this happens. You may only transfer your rights or your obligations under your contract with us to another person if we agree to this in writing.

22.3 Severance
Each of the provisions of the Terms operates separately. If any court or relevant authority decides that any of them (or any part-provision) are unlawful, the remaining provisions (or part-provision) will remain in full force and effect.

22.4 No waivers
If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breach, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

22.5 Agency
Nothing in the Terms creates any relationship of agency, partnership, or employment between you and us. Neither you nor we are authorised to enter into any commitment on behalf of the other, except as expressly set out in the Terms. All carers will at all times remain companies or sole traders independent from us.

22.6 Third Party Rights
Except as expressly provided, a person who is not a party to any contract under these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of them.

Last updated 17th April 2024

Any questions please email us on info@elateuk.com

Internet Terms and Conditions


1.1. The information held on our website is for general purposes and guidance only and we take no responsibility for decisions to act or failures to act based on information contained on this website. If you would like specific guidance relating to your own situation, please contact us.

1.2. Except as required by law, we shall not be liable for any direct, indirect or consequential loss, damage or expense of any kind whatsoever including but not limited to loss of production, profits or contracts or losses consequent upon loss or corruption of data as a result of access or failure of access to or use of this website or the downloading of any materials from it.


2.1. We take no responsibility for the content or operation of third party websites that you may access following links from this website. We strongly advise that you read the privacy policy and terms and conditions relating to any third party websites that you visit.

2.2. If you would like to link to our website you should apply to us for permission first. We do not allow any third party links to our website without permission.


3.1. While we have taken every care to ensure the accuracy of information on our website, there may be occasional errors for which we apologise and we draw your attention to our limitation of liability clause above.


4.1. The materials on our website are owned by us and we reserve copyright and all other rights in them. Our name and any image or logo we use to identify ourselves are our trade marks and may not be reproduced without our permission in writing.​​

4.2. You may download, print and store information from this website while acknowledging our copyright in it.


5.1.  Our products are not aimed at people under the age of 16.  We would not knowingly sell our products or services to anyone under the age of 16 without the consent of a parent or guardian.​​


6.1. Our website and these terms and conditions shall be governed by English law and subject to the exclusive jurisdiction of the English Courts.


7.1  Cross Digital Ltd is a company registered in England and Wales, registration number 10157215. Registered office address: 1 Highcroft Court, Exeter, EX4 4RW, United Kingdom. Vat registration number 250904717.

Website hosted by webflow.com

Contact: info@cross-digital.co.uk, 1 Highcroft Court, Exeter, EX4 4RW, United Kingdom.

Have a question about our Terms? Get in touch