Balancing Security and Usability in Care Management Systems: The Importance of 70-Minute Timeouts

Toby Venning

Introduction

In the fast-paced, security-sensitive world of healthcare, selecting the appropriate care management system is crucial. A key consideration is the system's security features, particularly regarding user access. We compare two systems: one with a 70-minute timeout feature and another utilising PIN-based access but without a timeout.

Enhanced Security with Timeouts

  • Reduced Exposure Window: The 70-minute timeout significantly diminishes the risk of unauthorised access by limiting the time an unattended system is available to potential intruders.
  • Automatic Security Measures: This feature adds an automatic layer of protection, reducing the likelihood of human error compromising data security.
  • Compliance with Best Practices: Timeouts align with industry standards for data security, crucial in healthcare where sensitive data is regularly handled.

Security Risks with No Timeout

  • Constant Accessibility: Without a timeout, a system remains perpetually accessible, increasing the risk of unauthorised access, especially in busy healthcare settings.
  • Reliance on Human Action: The effectiveness of a PIN-only system heavily depends on individuals consistently securing the system, which can be challenging in a hectic environment.
  • Potential for PIN Compromise: The security offered by PINs can be easily undermined if they are shared, poorly chosen, or written down.

User Experience and Practicality

  • Balancing Security and Convenience: A 70-minute timeout offers a compromise, providing ample time for legitimate use without frequent re-authentication, thus balancing security with usability.
  • Reduced Workflow Disruption: In clinical settings, where staff are often called away, a reasonable timeout period like 70 minutes minimises disruptions from constant re-authentication.
  • Increased User Compliance: Security measures that do not significantly impede workflow are more likely to be adhered to. An automatic security system enhances user compliance and friendliness.

Compliance and Regulatory Perspective

  • Adherence to Regulations: Timeouts contribute to compliance with data protection laws such as the GDPR, which mandate technical safeguards for personal data.
  • Audit Trails and Accountability: Systems with timeouts create better audit trails by logging user activity after periods of inactivity, enhancing accountability.

Conclusion

The 70-minute timeout feature in care management systems presents a balanced approach to security in healthcare settings. It automatically minimises unauthorised access risks and data breaches while being practical for healthcare professionals. In contrast, a system without timeouts, relying solely on PINs, faces greater security challenges due to its constant availability and dependence on manual security measures.

Share on social media: 

More from our blog

Essential Insurance Guide for Self-Employed Carers in the UK: Safeguarding Your Profession

Our guide succinctly covers essential insurance for UK self-employed carers, emphasizing the importance of Public Liability Insurance and other key policies like Personal Injury & Disability, Overseas Travel, and Personal belonging insurance. It also highlights the need for business car insurance for carers using personal vehicles for work. This concise overview provides carers with crucial information for safeguarding their profession.

Read Story

Shaping a Dignified Future in Care: elate's Empowering Co-Designed App

Elate's co-designed app revolutionises UK care delivery, bridging communication gaps and promoting dignity in language use. Fostering strong relationships, the app continuously adapts to the evolving needs of an ageing population.

Read Story

Revolutionising Care in the Digital Age: elate's Groundbreaking Approach to Supporting UK's Ageing Population

Elate's caregiving app revolutionises UK care management, creating more efficient services and better support for older people. We're harnessing innovation and data for enhanced care outcomes, fostering independence and stronger social connections.

Read Story

Keep up to date with the latest care information