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There’s a quiet irony in modern care management. The more we try to prove quality, the less time we have to actually deliver it. Every manager I speak to says some version of the same thing: I didn’t come into this to spend my days completing forms. Yet those forms, audits and reports are what regulators and funders increasingly rely on to see quality.
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Not all the official advice appears science-driven and new research shows there may be more to worry about...
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